Welcome to the website of Lufthansa Aviation GmbH. Thank you for visiting our website and for your interest in our company.
Transparency and integrity in the processing of your personal data are important to us. Therefore, the processing of your data is carried out in accordance with the applicable data protection regulations, particularly the European General Data Protection Regulation (GDPR) effective from 25 May 2018, as well as the new Bundesdatenschutzgesetz (BDSG-new) effective from 25 May 2018.
In the following data protection information, we explain which information (including personal data) is processed by us during your visit to and use of our online offering (“website”), and which rights you may exercise at any time with regard to your personal data.
The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:
Lufthansa Aviation GmbH
Flight Operations Center
Südallee 15
85356 München-Flughafen
E-Mail: datenschutz-info.aviation(at)dlh.de
Webseite: www.lufthansa-aviation.com
Data Protection Officer Lufthansa Aviation GmbH:
Group Data Protection Officer for the Lufthansa Group
Deutsche Lufthansa AG
Data Information
FRA CJ/D
60546 Frankfurt
E-Mail: datenschutz(at)dlh.de
When visiting the website
It is not necessary to provide personal data such as your name, address, or email address in order to use our online services. However, when you access our website, certain information is automatically transmitted by the browser you are using to our server and temporarily stored in so-called server log files. This data is technically required for the presentation and secure operation of the website. These so-called log files are stored temporarily and deleted automatically:
The processing of this data is carried out for the following purposes:
The log files are not evaluated for marketing purposes.
No direct conclusions about your identity are drawn from the data collected.
The legal basis for this data processing is Article 6(1)(f) of the GDPR.
Our legitimate interest arises from the purposes of data processing listed above.
The log files are deleted as soon as they are no longer required to fulfill the purposes for which they were collected.
Our website does not offer a booking function. If you wish to purchase an airline ticket, you will be redirected to the website of our parent company, Deutsche Lufthansa AG. Please note that from that point on, the privacy policy of Deutsche Lufthansa AG applies and contains further detailed information regarding the processing of your personal data (https://www.lufthansa.com/de/en/datenschutz). You may object to this processing at any time.
Our website contains links to external third-party websites. We have no influence over their content or the way they handle personal data. The respective provider or operator of the linked pages is always responsible for the content of those pages as well as for the processing of any personal data.
Your personal data will only be disclosed to third parties for the purposes outlined below. No further transfer of your data will take place.
We disclose your data to third parties if:
Internal Recipients:
Within our company, only those departments or individuals who require access to your data to fulfill our contractual or legal obligations or to protect our legitimate interests will receive such access.
External Recipients:
Your data is disclosed to external parties exclusively:
If we use service providers or recipients located in a third country (outside the EU/EEA), your data will only be transferred if a legal basis pursuant to Article 6 GDPR exists and the special requirements of Articles 44 et seq. GDPR are fulfilled.
If no adequacy decision by the European Commission exists for the respective country, we ensure prior to any transfer that appropriate safeguards are in place — in particular through the EU Standard Contractual Clauses or other safeguards permitted under the GDPR.
Your personal data are deleted as soon as they are no longer required for the purposes stated above and no statutory retention periods apply.
Our website uses cookies. These serve two purposes: first, they are necessary for the basic functionality of our website; second, they help us continuously improve our content for you. Further information about the cookies used on this website can be found here.
This website uses the open-source web analytics service Matomo to analyze user behavior and continuously improve our online offering.
Matomo enables us to understand how our website is used. This includes, for example:
The information collected is used solely for analyzing and improving our website, tailoring our content to user needs, and optimizing our services.
No analytics data is shared with third parties.
To protect your privacy, Matomo uses IP anonymization.
Your IP address is anonymized immediately after it is collected, before it is stored on our web server.
Anonymization is carried out by shortening the last octets of the IP address in accordance with the guidelines of the German Data Protection Conference (DSK).
This ensures that no personal identification is technically possible. You remain anonymous at all times while using our website.
We operate Matomo exclusively on our own servers, ensuring that all analytics data remains solely with us and is not transmitted to any third parties.
Further information in English can be found at: https://www.matomo.org/
The use of Matomo is based on your consent pursuant to Article 6(1)(a) GDPR and § 25(1) TDDDG.
Your consent is voluntary, not a requirement for using our website, and may be withdrawn at any time with effect for the future.
If you do not agree to the storage and use of your data, you can disable storage and usage here.
Lufthansa Aviation GmbH is committed to the fair and transparent processing of personal data. It is therefore important to us that data subjects - provided the legal requirements are met - can exercise the following rights:
If you wish to exercise any of these rights, please send an email to: datenauskunft(at)dlh.de.
To ensure we can correctly assign your request and verify your identity, please provide the following information:
If you choose to send us a copy of an identification document, please black out all information except your first and last name as well as your address.
Please note that we process your personal data for the purpose of handling your request and for identification purposes in accordance with Article 6(1)(c) GDPR.
You also have the right to lodge a complaint with a data protection supervisory authority pursuant to Article 77 GDPR in conjunction with § 19 BDSG.
The supervisory authority responsible for Lufthansa Aviation GmbH is:
Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 18
91522 Ansbach
www.lda.bayern.de
If we process your personal data on the basis of Article 6(1)(f) GDPR (legitimate interest), you have the right to object to this processing at any time on grounds relating to your particular situation.
If you object, we will no longer process the relevant personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing is required for the establishment, exercise, or defence of legal claims.
To exercise your right to object (Article 21 GDPR) or your right to withdraw consent (Article 7(3) GDPR), it is sufficient to send an informal request by email to:
datenschutz(at)dlh.de.
We implement appropriate technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.
Due to the ongoing development of our website and the services we offer, or as a result of changes in legal or regulatory requirements, it may become necessary to amend this privacy policy.
This privacy policy is currently valid and was last updated on 01 December 2025. We reserve the right to update this privacy policy regularly.